Wedding Venues : Manukau City
Formosa Auckland Country Club
1.00/5( 3 reviews )
- 110 Jack Lachlan Drive, Beachlands, Auckland
- 09 536 4712
- 09 536 5896
- www.formosa.co.nz
Formosa Golf Resort is a unique venue of peaceful elegance and beauty situated on the stunning Pohutukawa coast.
Experience the magic of Formosa in your own private function room overlooking our cascading waterfalls and panoramic sea views of the Hauraki Gulf, Waiheke Island, Rangitoto and the distant Coromandel peninsula.
Questions? Enquire with Formosa Auckland Country Club
Vendor Scorecard
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Overall Rating
1.00/5
3 reviews
- Read all reviews Write a review
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Professionalism
1.00/5
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Quality of facilities
1.33/5
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Flexibility
1.00/5
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Value for money
1.33/5
Location
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Philippa(Bride)
Another unhappy bride here!
Luckly we didnt use them for our wedding venue, but we did have some of our guests stay there. The customer service was disgusting!!
We had arranged by phone to have reserved 7 rooms for our guests and they were not confirmed just penciled in for us, about a week out from the wedding I rang and told them we would be needing 6 rooms, and guests would pay on the day - that was fine.
So on the day the groom and my dad go to check in and were told that they would need to pay for the 7th room because we did not call to cancel it…...which I did!!!! The staff member was being completely rude! and would not take no for an answer, so after a lot of arguing they just wanted to get on with the day, they ended up paying for an extra room that wasnt even being used!! I wasnt told until later that night!! I am soo angry, we didnt sign any terms and conditions, was not told the rooms would need to be canceled (which I did anyway) but they will not give us our money back, so that is why im am leaving them bad reviews everywhere I can….please stay away from them! There are much nicer places around with lovely owners to deal with.
Also I nearly forgot to mention, some guests were were appalled by the state of their rooms they were paying good money for. They had mould over the walls, and bathrooms were not cleaned properly! The grass was way over grown outside their rooms, not such a good look for a golf resort!
venue-
Overall Rating
1/5
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Professionalism
1/5
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Quality of facilities
1/5
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Flexibility
1/5
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Value for money
1/5
- Reviewed: February 13, 2012
- Wedding: November 5, 2011
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Overall Rating
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alisha butts(Bride)
I would just like to say that i couldnt agree more with the comments of the other bride regarding formosa as a wedding venue. We were so dissapointed, we had so many issues and problems that it makes it hard to remember the good parts of the day. Our actual wedding was amazing and i wouldnt change anything else but i would never go back to Formosa, they even offered us a free night and we gave it back as i never want to step foot in there again.
We also had trouble with the so called ‘wedding planner’ she contacted us so much when we were looking into having our wedding there and offered so many things (that we never recieved i might add) and made everything seem so easy but once we had agreed to use there venue and paid a deposit we found it so hard to contact them and get any information out of them. We told our guests to contact the main reception and quote our number to book accomodation. In the end i had to book it all through the wedding planner as no one could get through to the person on reception, he could hardly speak English and he didnt know what they were wanting as well as the guests not being able to understand him, so i got lumped with yet another responsibility!
Then when we were signing up for the venue our wedding planner told us 99% sure we could have the venue the night before to decorate as i was doing alot of the decorating myself. She said that on the slight chance this wasnt possible it would be ready for us at 7am the day of the wedding.
I then received a phone call from our WP a month out from the wedding asking if they wouldnt mind if they hired out the room for the morning for a conference and we could have access at 2pm. Now the wedding was at 3pm at Omana Beach so i would like to know how they thought this was possible. When i said no i wouldnt agree to that they turned around and said well its already book so tough. I couldnt believe it! After a week argueing with them, me in tears looking at another wedding venue a month out from our wedding!
We got some legal advice and then we were supposed to have a meeting with them regarding the issue and then the day we were due to meet them they rang us and said that the other people had cancelled and that it didnt matter. We later found out the people never cancelled formosa just made them use another room. After both of us signing a contract that said we would have access to the room from 7am they were now thinking we were being terribly rude and inconsiderate??? And that they had the right to do this? Another thing too was that i had asked them to only contact me via email and not to phone me as with my job i didnt want to have phone calls from them all day which is what i was getting. I also wanted to be in contact via email so all conversations where visible and could be kept. They never listened no matter how many times i ased for this, they just constantly kept ringing. I would email them somthing and instead of emailing back they would ring? Somtimes i wondered wether they were doing it for fun?
Also on the day we couldnt get access until about 8.30 not 7am and when we did go in nothing was done or set up, there were a few tables squashed together in the middle and that was it, no table cloths, no chairs, nothing. I tried asking what was going on and that this was supposed to be done by 7am and i was told in a very casual way that the other staff werent getting here until 12 and they would do it then??? So all we could do was decorate the outside of the room and wait till the tables were layed out to put all the name settngs, favours, sashes and table arrangements out. Then once they were all set up, and we had helped them, my helpers started putting the place names around and we realised some people did not have a place. I asked for all 10 seater tables as the majority was 9 to a table and a couple with 10. We were given mostly 8 seater tables???? When i asked for them to be changed he said they didnt have anymore. I knew they had enough as when we had a meeting and tour of the place earlier there was a lot more 10 seater tables and also our WP had told us there was a certain number and we wernt even using them all. I told him he better find some and when he finally came back with some they just left them in the room and my helpers and guests had to change them over and redo the tables. Also we had paid to have the sashes tied on the chairs by there staff. There staff did two tables and then buggererd off and then we had to redo the ones they had done as well as do the rest as they did such a shocking job. The meal they brought to the bridal table was so small and measly that i felt hungry all night.
Then the next day while we were having breakfast the staff were so rude to our guests and werent even there to help when our guests needed them. Also the guy on reception kept staring at me trying to get my attention the whole time, i just ignored him as i wanted to enjoy this breakfast with our friends and family, as were started to walk out to go back to our room to get our bags as it was 10.30 by this stage and we needed to be out by 11am. We were demanded by this guy when he would get his room back. I was so shocked as at that stage it was still ours. I said we were just going back to the room to get our bags and things and get out??? While we were in there packing up he kept ringing the phone trying to hurry us up and then when we got to reception he was on the phone to somone telling them to go down and get us out? Not very good service.
As we were getting ready also in one of there rooms, my and the bridesmaids and mum etc a housekeeper came and tried telling us we had to all get out as she was cleaning the room. I told her there is a wedding party in her trying to get ready for a wedding, one of the bridesmaids was even halfway through getting her hair done and was expected to get out. I told he no we dont want any house keeping please leave. She also could hardly speak or understand english and so in the end had to shut and lock the door on her. Reception then rang us about this and couldnt understand what our problem was???
There many other small problems too but these were just the main ones. We couldnt get over how terrible their service was it was just unbelieveable! So please anyone who is considering using them just be very careful.venue-
Overall Rating
1/5
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Professionalism
1/5
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Quality of facilities
1/5
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Flexibility
1/5
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Value for money
1/5
- Reviewed: January 31, 2011
- Wedding: March 12, 2010
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Overall Rating
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Kelly Maddren(Bride)
Be very wary if you are thinking of selecting Formosa as your wedding venue…!
Comments as below - all raised with Formosa - no response from them.
Our ‘wedding planner’ at Formosa was too busy showing other prospective wedding parties around on the day of our wedding to offer any help to us - the weather turned bad so we ended up inside with no staff around to help move everything inside - the CD player did not work, our guests were left to sort this out.
After meeting with Formosa on several occasions it was discussed that no staff would liaise with Bride or Groom at the reception (We had given Brides mum and our MC details for this) yet we were constantly harassed by staff to sign off drinks all night (despite the fact we had already prepaid a bar tab - as per Formosas instructions - and were asking for a further 2000.00 on top of what we had already paid from groom all night)
On the subject of drinks we were also asked to sign off $2400.00 worth of beverages (That they wanted us to pay for again), yet we had agreed with Formosa the bar tab would be $2000.00 only. A few of our guests put cash on the bar (appx $500) so I am not sure why we were being asked this also? I asked for a breakdown of the drinks as apparently our bar tab had gone by the time we came back from our photos, yet we had allocated 7 drinks per guest based on Formosas drinks list - yet none of our guests were even tipsy?
Not one of Formosas staff offered Groom or I a glass of bubbly or a canapé following our reception, I would have thought as bride and groom someone would have made an effort to at least bring us a glass? Even our guests commentted that they had to continuosly ask for drinks to be served, despite Formosa offering ‘tray service’
There was no cake knife on the cake table so we ended up using a dinner knife from one of our guests when it was time to cut the cake. Staff stood at the back of the room with a blank look on their face while we were asking for a knife.
Our cake was never cut up and offered with coffee (As agreed with Formosa) – also our guests have commented that the tea and coffee were both cold also
Our ‘silver service’ was appalling, we were not served dinner until most of our guests had eaten, and our selection was dismal. I received seafood as a starter (Which I had said many times I did not eat being vegetarian) and a cold vege salad that I then got served hot as my main. I also let Formosa know that my sister was pregnant and she was also served raw seafood, and then when she asked for a plate of potato and beef it took 45 mins to come. Not really acceptable.
As part of our wedding package we got a night in one of their Villas - very run down, tv was not tuned, dead flies in the bathroom - very different to the villa we were originally shown.
We loved our wedding day, and it is unfortunate that Formosa’s staff have let us down, and are the only bad memories that we have of our day.
venue-
Overall Rating
1/5
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Professionalism
1/5
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Quality of facilities
2/5
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Flexibility
1/5
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Value for money
2/5
- Reviewed: April 15, 2010
- Wedding: March 13, 2010
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Overall Rating